FAQs - ABOUT MAULI PRODUCTS

Are all Mauli Products 100% Natural And Organic?

Mauli's artisan collection is natural and where possible organic.  It is made in the smallest of batches to better preserve the integrity of the rare and refined ingredients.  Only our Grow Strong hair oil contains less 0.5% of a very mild preservative and this is to protect against bacterial issues.  You will find the use by on the jars.

 

Do Mauli Products have expiry dates?
Yes, given we avoid preservatives and synthetics that artificially prolong the life of a product, our products do have 'sell and use by dates'. you will find these on your packaging but we recommend a 'use by' of six months on most products.
Where can I obtain a full list of product ingredients?
A full list of our ingredients is featured on the individual product pages.
How can I best store Mauli products?
We suggest you keep your products in a cool, dry place away from direct sunlight.
How can I get personalised advice on what to purchase?
We are here to help, so if you have any queries on how you can personally benefit from our range, please do email us with your questions and we will be happy to help. Please email info@maulirituals.com.

 

ABOUT MY ORDER

How do I order?
Click on shop, choose the items you want and click buy now and once finished, proceed to checkout. If you need any support, please do email us on info@maulirituals.com and we will endeavour to respond within 2 hours during working hours.
What payment options do you offer?
As well as most credit and debit cards, we also accept payment via PayPal.
What are your shipping rates?
Shipping rates can be found under Delivery & Returns.
Can my order be gift-wrapped?
Yes, you can request further gift wrapping but all Mauli products are beautifully packaged as that is our gift to you.
How do I know my order has gone through online?
We send you an email confirmation of your order with a unique order number. If you do not receive this shortly after placing your order, do email us at info@maulirituals.com and we will look into it for you.
What happens if my order has not arrived?
You will receive a confirmation of despatch as soon as your product is ready to go and based on this do allow sufficient time for the delivery option you have chosen. After these dates have passed please do email us, quoting your order number and we will follow up. We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and that we will deliver to is incorrect.
What is your exchange and returns policy?
We offer refunds and exchanges on faulty products. Please see Delivery & Returns for further details.
I have a comment to share. Who do I contact?
Thank you so much for taking the time to comment. We welcome feedback, so please do email us on info@maulirituals.com and we will be pleased to hear from you.

 

RETAIL/SPA AND CORPORATE HOSPITALITY STOCKISTS

I am interested in stocking Mauli. Who do I contact?
Thank you for your interest in stocking or distributing Mauli. Please email priya@maulirituals.com and she can guide you further.

 

WHERE CAN I FIND YOUR DATA PROTECTION INFORMATION

Data Protection

MAULI is the owner of this website.

We respect your personal information and endeavour at all times to comply with the Data Protection legislation that is in force from time to time.

Information may be stored manually or electronically. Any personal information you give us will be processed in accordance with the Data Protection Act 1998.

Any queries relating to data collection or our use of your personal information should be sent to info@maulirituals.com

All data and personal information that we receive from you are held in accordance with our Data Protection Registration Notification.

We use the information provided by you to: - Process any order or enquiry by you. - For statistical purposes to establish the popularity of product ranges to ensure on-going availability of popular products. - To administer our business. - To notify you of any product developments which may be of interest to you, but only if you have opted to receive such updates.

There may be circumstances where we may share some of your data with third parties: Credit card details will be shared with our agents, (credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) and our fulfilment partners that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

In the unlikely event that our business may be sold to another company then the data records that make up part of our business will be transferred.

We will not pass your credit card details onto anyone other than parties detailed above and will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.

We comply fully with The Distance Selling Regulations 2000; Electronic Commerce Regulations (EC Directive) 2000; and The Privacy and Electronic Communications Regulations (EC Directive) 2003. More information can be found at www.dti.gov.uk

Registering with Mauli Rituals: You can register your details by submitting your name, address and email address to us. Please note that by submitting the form you are agreeing to the terms and conditions of the site. Please take time to read them.

Payments: 
Online purchases are payable on the PayPal gateway system. Data supplied on this gateway are encrypted and are not shared with Mauli Rituals or its partners to ensure security of your payments.

Your wellbeing guides our collection: Free from synthetic fragrances, parabens, silicones, mineral oils, sulphates, phthalates, GMO, PEG’s TEA and DEA and we never test on animals. Instead we use pure roots, flowers and therapeutic grade essential oils rich in antioxidants and minerals and known for their ability to repair, rejuvenate and beautify but as importantly blended to balance and nourish within, so your true self has a chance to shine.

Google+