OUR STANDARD TRACKED SERVICE
Between 3-5 working days - £4.95.
OUR TRACKED NEXT DAY SERVICE
Monday to Friday on orders placed before midday - £12.00
Our tracked service to Europe and the Rest of the World - £15.00
Friday orders for next working day are dispatched on Monday, with the exception of Bank Holiday, when it will need to be on Tuesday.
Our products are entirely hand blended and made in the smallest of batches to better preserve their integrity and as such each product can vary slightly. If you are new to Mauli, we suggest you try our Discovery Set as we cannot offer refunds for reasons of personal taste. If however, there is damage, we ask that you return your item within 7 days for an exchange or refund. On receiving your parcel, we will refund the full amount paid, via the payment method used but excluding the delivery charge and any deduction for damaged goods. An email will follow to confirm everything has gone through, so you have complete peace of mind. We recommend your return is made via Royal Mail’s ‘signed for’ service and do make sure you have sufficient cover and do get a receipt from The Post Office, as until we receive the goods back, they are your responsibility. Import duties that arise from shipping and returned items are your responsibility. Only products purchased at www.maulirituals.com can be returned to us for a refund or exchange.
Please return items to Mauli Rituals, PO Box 72555, London, NW26 9HF.
Any queries, please do email us on firstname.lastname@example.org and we will be happy to assist.
Here are some simple tips to speed your delivery, save you money and give you peace of mind.
- As you finalise your order, do check the delivery address and postcode are correct, as having to re-send an item will delay your delivery and you will incur an additional delivery charge. If the address you give us is incorrect and results in a non-delivery, we cannot issue you a refund.
- Items do need to be signed for, so please ensure you supply a delivery address and options that are safe and secure and make it easy for you or someone else to sign on your behalf. If an item is returned non-deliverable, again, it’s a cost to you when we re-sent it.
- Once you receive delivery at the address specified and your payment is cleared for all goods in full, you have ownership of the goods and we sincerely hope you enjoy them.
Please Note: Delivery dates are for guidance and all being well Royal Mail will do us proud, but there may be times when failures are caused by circumstances beyond our control, including but not limited to vehicle breakdowns, incorrect address details being provided, major road works or closures and forces of nature. We hope you appreciate, Mauli cannot be held responsible for these, but let’s think positive; it may never happen.
Your wellbeing guides our collection: Free from synthetic fragrances, parabens, silicones, mineral oils, sulphates, phthalates, GMO, PEG’s TEA and DEA and we never test on animals. Instead we use pure roots, flowers and therapeutic grade essential oils rich in antioxidants and minerals and known for their ability to repair, rejuvenate and beautify but as importantly blended to balance and nourish within, so your true self has a chance to shine.